十分感謝您選擇了戈林普律瑪（戈普）產(chǎn)品，您的信任和對我們提出的意見是我們工作的動力。

Thank you for choosing GreenPrima. Your trust and suggestions are the driving power of our improvement.

售后服務承諾

After-sales Service and Guarantee

戈普不僅提供高質量、低維護的產(chǎn)品，還提供標準完善的全方位技術服務。我們有多名服務經(jīng)驗豐富的技術工程師和大量的維修配件庫存，可以快速及時的解決客戶反饋的問題。我們的官網(wǎng)上提供下載快速操作手冊、安裝調試視頻和儀器的常見問題匯總，也通過電子郵件、傳真、電話等方式，快速診斷和解決客戶反饋的問題。

GreenPrima not only provides quality products which need little maintenance, but also offers standard, mature and comprehensive technical service. With a large number of experienced technicians and a considerable stock of spare parts, we can promptly respond to any problem fed back from our customers. Our official website offers a ready access to operation manuals, installment and commissioning videos, an assemblage of FAQs (frequently asked questions), etc. Besides, a quick diagnosis and solution of an issue brought to us can be done through e-mail, fax and telephone.

如果您有任何儀器問題，請撥打我們的售后服務熱線：4009-2020-89。

我們的正常工作時間：周一至周五，9:00-17:30，其他時間請給我們發(fā)電子郵件。

If you have any questions regarding our products, please contact us at info@greenprimainst.com.

保修

Warranty

戈普公司對所售產(chǎn)品從安裝調試之日起保修一年，終身維護（由于客戶的原因而未能及時安裝的，保修期為到貨之日起計算，耗材和附件不在質保范圍內(nèi)）。質保期內(nèi)如屬產(chǎn)品質量問題，公司將提供免費維修，已過質保期或屬于買方責任導致設備損壞，買方需支付維修中所更換的設備配件費用。

GreenPrima provides a one-year warranty starting from the date of installment and commissioning and lifelong maintenance for all the products it sells (notes: when the customer shall be held responsible for the product not being installed in time, the warranty period starts from the delivery date; in addition, wear and tear parts and spare parts are not covered by the warranty). For any quality issue within the warranty period, we will provide replacement and maintenance for free. For any product outside of its warranty or any damage caused by the buyer, the buyer will have to pay for any replaced part during the maintenance.

維修

Maintenance

戈普公司有經(jīng)驗豐富的技術服務團隊，可在短時間內(nèi)為用戶提供解決方案；通過電話、視頻、郵件等遠程手段對故障進行分析，24小時內(nèi)向用戶提供初步故障診斷結果和處理辦法。公司備有大量常見配件，對于返修儀器基本一周內(nèi)解決故障。

GreenPrima boasts a well-skilled and experienced technical support team to provide solutions within the shortest time. They carry out diagnosis through telephone, video call, mail, etc. and provide a preliminary diagnosis and solution within 24 hours. Our company keeps a considerable stock of frequently used parts and can basically solve any dysfunction of a returned instrument within a week.

培訓

Training

戈普公司對用戶提供遠程產(chǎn)品培訓和付費現(xiàn)場操作培訓，培訓內(nèi)容包括：儀器的基本原理，儀器的操作，日常維護，簡單的故障排除。上海公司有獨立的培訓中心，提供樣機講解和快速調試視頻。

GreenPrima offers distance training and compensable on-spot training, which cover the basic principles of specific instruments, how to operate specific instruments, daily maintenance and troubleshooting of rudimentary issues.